Community Guidelines,” shared an Instagram user, Nikolas Alvarez, in an email with TechCrunch. “On April 3, I purchased Meta Verified via Facebook, and it has been three months, and still just going back and forth with these workers.”
6/4/25 18-year old account disabled wrongly for CSE along with 1,000s. I'm a trained advocate for families of the missing. I've saved children from what you're accusing me of. I used FB/IG for only good and I get this? Fix it for me and all the innocent people you have hurt.
— Maureen Reintjes (@deskside) June 29, 2025
@andymstone my account was wrongfully suspended June 3rd! Affected my business for weeks with no response from anybody, I’ve NEVER been suspended on ANY PLATFORM EVER and need this fixed! pic.twitter.com/gmIBoXJSlR
— DaMazin (@DaMazinOfficial) July 1, 2025
These complaints are only representative of the concerns we’ve heard about, both directly from users and from their posts across social media.
In Reddit threads, users describe Meta Verified reps as “extremely unhelpful,” “giving out canned responses,” offering “no help,” and describe waiting hours for responses, and more.
Some noted that when they signed up for Meta Verified to get help, they were put on a waitlist instead of gaining access.
According to at least one user, a Meta rep said the company was overwhelmed with a malware issue and was overloaded with support tickets. We cannot confirm this, and Meta hasn’t provided insight.
However, there is some evidence that some users have been regainingaccess to their accounts, weeks or months after their original suspensions.
Reached for comment, Meta Communications Director Andy Stone again declined to share a statement or an update on the ongoing problem, leaving users in the dark.
This article was updated after publication to clarify that the Instagram help page language around account issues was originally posted back in March.